Do I need to be registered with Tickut.com to book tickets?
No, it’s Optional. You can book tickets without registering with us as a guest. However, if you wish to register with us, you are most welcome.

How do I register with Tickut.com?
It’s easy. Just click on the Register button and fill in your details.

Benefits of registration with Tickut.com?
Registration would help you save time while booking as you would not be required to update your personal details repeatedly when you make a booking.

What do I do when I need assistance?
You can email your queries to our customer support team at mysupport@tickut.com and we will get back to you within 1 day of your inquiry during the working days. You can also call us on our toll free number 1800-200-3434 or on 022-40666444.

AIR

How do I get Flight options for the required city?
Type city Name in the From & To option on our Flight login page. Select various listed options, DATE / TYPE OF JOURNEY/TRAVEL CLASS/AIRLINE etc , as per your requirement.
Select the required flight
Check booking summary to verify the selected Flight/Fare & update passenger details as requested.
Fare Change during the course of booking

There is a change in Fare while completing booking formalities on Tickut.com?
This may occur due to fluctuating selected seat availability for the selected flight. Airlines generally restrict the number of seats that may be sold at a discounted fare. Those seats may have already been sold out by the time you accessed the system. Airlines also keep changing the prices and we have no control on airline pricing as well.

How do I make a reservation for someone else?
To complete a reservation for someone else, simply type in his or her name instead of yours for the passenger/traveler name. Your profile information (e.g. name, address, phone number, etc.) will be used as a default. However, you may type over the appropriate fields and replace them with the actual traveler's information under Guest details section during the course of your booking.


Booking Confirmation

When is my booking confirmed?
Booking would be termed as confirmed & ticketed only once the Airline PNR & Ticket number is passed on to the customer. If you do not receive either of above details kindly contact Tickut customer service on 022 40666444 as your booking may not have been confirmed.

NON AIR

Hotel

How do I get Hotel options for the required city?
Separate Hotel selection options for Domestic (Within India) & International (Outside India).
Select the desired city of your destination.
Select Check In / Checkout dates with Number of Rooms Required & Number of guests.
Customize Hotel search for the destination city based on hotel Category & Tariff requirement.

RAIL
How do I get Train options for the required city?
Type city Name in the From & To option on our RAIL login page. Select various listed options, DATE / TYPE OF SEAT/TRAVEL CLASS/PASSENGER TYPE etc, as per your requirement

BUS
How do I get Bus options for the required city?
Type city Name in the From & To option on our BUS login page. Select various listed options, DATE / No of Passengers etc, as per your requirement.

CAR
How do I request car hire?
Type City Name /Rental Type on our CAR login page. Select various listed options, DATE / TIME/TYPE OF CAR/Number of Passenger etc, as per your requirement

What are the payment options available on Tickut.com ?
Payment for bookings made on Tickut.com can be made through your Credit / Debit card, Net Banking or Cash Card. Tickut accepts American Express card, MasterCard and VISA Credit / Debit cards. All payments must be in Indian Rupees. In case you want to make a payment by cheque or by cash, please contact our customer service team on our toll free number 1800-200-3434 or 022-40666444.

Under what name will the transaction appear, on my credit card statement?
Your purchase will reflect as 'Tickut.com' on your credit card statement.

What is CVV number on my credit card?
Card Verification Number (CVV). This Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The card holder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

How do VBV and MasterCard SecureCode works?
VBV (Verified by Visa) provides an extra level of protection for online shopping and helps to prevent unauthorized online use before it can happens. VBV protects your existing Visa card with a password that’s been created by you and provides the added assurance that only you can use your Visa card online. For more details on VBV, please Click here MasterCard Secure Code is a unique service that uses a private code to help protect your card against unauthorized use when you shop at participating online merchants. MasterCardSecure Code (The MasterCard Secure Code Program) is a comparable security facility to VBV. For more details Click Here


How safe is my credit card information with Tickut.com ?
Security is our top priority and to safeguard your information, our systems are equipped with TURBO SECURE SOCKET LAYER a 256 bit. It is the best security practice followed by major online vendor throughout the booking process, and long after you've completed your transaction. Our systems are protected by firewalls that act as shields to our computer networks. Within those systems, our TURBO SECURE SOCKET LAYER server software ENCRYPTS all your information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet.

After I entered my payment details and submited it, I got message stating 'Session Expired' , however Payment got deducted and I did not get evan an e–ticket.?
Since the online booking procedure is quite of dynamic in nature, many of times post your payment submission, the number of seats requested by you may not be available or Internet link fails resulting in your transaction getting failed / Session Expired or just a Blank Page appearing on your screen. However during the same the payment may get processed through your credit / debit card. Please note that you do not try book again as you may end up getting charged twice. You can get in touch with our customer support team by calling us on our toll free number 1800-200-3434 / 022-40666444 or if you wish to get the money refunded, email us at mysupport@tickut.com. Even so, it may take maximum 14 working days to process the refund. It will reflect in your account statement depending upon your bank.
Alternatively, in a fare hike scenario, in order to provide the best of services, we at Tickut.com, try to work out and offer you the best next available fare and request you to pay the additional fare difference to get your booking confirmed.

AIR

How do I change my flight travel reservation?
For any kind of rescheduling please send us a mail on mysupport@tickut.com at least 24 hours before departure. Payment for the same can be made through Travel Utility option available on our portal. Rescheduling for departure less than 24 hours must be done directly with the airline.

How do I cancel my flight travel reservation?
For canceling a ticket, you need to send an email to mysupport@tickut.com mentioning the correct Tickut.com reference no. (TKXXXXXXXX). In case of any concern call us on our toll free number 1800-200-3434 or 022-40666444.

The flight I booked was cancelled by the airline. How do I get refund?
If the flight you booked got cancelled, you are entitled to a get full refund; however this is subject to airline policy. Please send an email to mysupport@tickut.com mentioning your Tickut reference number and airline cancelled flight details. In some cases you will have to mail us a stamped copy provided by the airline.

What are the cancellation charges?
The cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case, please contact us on our toll free number 1800-200-3434 or 022-40666444 or email us at mysupport@tickut.com . Apart from the airline cancellation charges, Rs.250 (for Domestic) or Rs.500 (for International) will be deducted as Tickut service fee. The applicable payment gateway charges at the time of booking & Refund would be charged back to the customer. Any discount offered at the time of booking would be charged back to the customer.

If I need to cancel my flight, what’s the latest I can do this by?
You can cancel your flight no later than 24 hours before the time of departure. If it’s later than 24 hours, you need to contact the airline directly for cancellation.

How will I get the refund if I cancel my flight, directly with the airline?
Posts canceling the file with the airline, kindly notify us through email on mysupport@tickut.com and request to process refund for the cancelled flight. Apart from the airline cancellation charges, Rs.250 (for Domestic) or Rs.500 (for International) will be deducted as Tickut service fee. The applicable payment gateway charges at the time of booking & Refund would be charged back to the customer. Any discount offered at the time of booking would be charged back to the customer.

How will I get my money back after a cancellation? How long it will take to process a refund?
We will credit the money back to the same mode of payment you used while making the booking. Normally, it may take maximum 14 working days to process the refund. It will reflect in your account statement depending upon your bank. Please note that for certain airlines it may take more than 4 weeks. Our accounts section sends the ticket through the BSP (Billing and Settlement Plan). They, in turn, send the debit back to airline and request them for a refund. Hence, the time taken is a little long.

NON-AIR

HOTEL

How do I cancel my Hotel Booking?
For canceling a ticket, you need to send an email to mysupport@tickut.com mentioning the correct Tickut online reference no. (TKXXXXXXXX). In case of any concern call us on our toll free number 1800-200-3434 or 022-40666444.

What are the cancellation charges for my Hotel booking?
The cancellation charges depend on the Hotel at the time of cancellation, as each hotel has its unique cancellation policy. Apart from the Hotels cancellation charges, Rs.50 will be deducted as Tickut service fee. The applicable payment gateway charges at the time of booking & Refund would be charged back to the customer. Any discount offered at the time of booking would be charged back to the customer.

BUS

How do I cancel my Bus Booking?
For canceling a ticket, you need to send an email to mysupport@tickut.com mentioning the correct Tickut online reference no. (TKXXXXXXXX). In case of any concern call us on our toll free number 1800-200-3434 or 022-40666444.

What are the cancellation charges for my Bus booking?
The cancellation charges differs on Bus service provider, as each Bus service provider has its unique cancellation policy. Apart from the Bus cancellation charges, Rs.50/- will be deducted as Tickut service fee. The applicable payment gateway charges at the time of booking & Refund would be charged back to the customer. Any discount offered at the time of booking would be charged back to the customer.

RAIL

How do I cancel my Train Ticket?
E-Tickets can be cancelled on Internet on www.tickut.com till chart preparation of the train. Cancellations are not allowed at face to face Railway Counters. If the user wishes to cancel his e-Ticket, he/she can do so till the time of chart preparation for the train, which is normally 4 hours before the scheduled departure of the train from the trains originating station.
For train starting up to 12 noon the chart preparation is usually done on the previous night. He/she can log on to www.tickut.com and go to My Account/My Travel History link and select the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled. Cancellation would be confirmed online and the refund would be credited back to the account used for booking as for normal Internet tickets. If there is any partial cancellation of ticket, please ensure that a fresh e-reservation slip (Electronic Reservation Slip) is printed separately as done for the original ticket.

Step by step procedure for canceling of e-tickets?
Cancellation of e-Tickets before chart preparation of the train:
If a confirmed ticket is cancelled more than 24 hrs before the scheduled departure of the train, flat cancellation charges shall be deducted width: 950px; Rs.70/- for AC First Class/Executive Class, Rs.60/- for AC 2 Tier/AC 3 Tier/First Class/AC Chair car, Rs.40/- for Sleeper Class and Rs.20/- for Second Class Cancellation charges are per passenger.
If a confirmed ticket is cancelled within 24 hrs and up to 4 hours before the scheduled departure of the train, cancellation charges shall be 25% of the fare subject to the minimum flat rate mentioned in the above clause. Less than 4 hours before the schedule departure of the train up to chart preparation of the train, 50% of the fare paid subject to the minimum cancellation charges. If a waitlisted ticket is cancelled before chart preparation, flat cancellation charges shall be deducted Rs. 20/- per passenger.
Note the Chart preparation time is the time for the chart preparation from the Train Originating Station or from the previous chart Preparation station.

Cancellation of e-Tickets after the preparation of Reservation charts:
After chart preparation, Refunds for Confirmed/RAC/Partially Confirmed Eticket will be processed through TDR process. Customer can file TDR online and refund sanctioned by Railways would be credited back to user/agents account.
Refund claims under above clause may require at least 90 days or more for processing.

For Tatkal Tickets Booked as e-Tickets:
A flat refund of 25% of total fare charged on ticket, excluding Tatkal Charges is granted on cancellation of confirmed Tatkal tickets, which are cancelled up to 24 hrs before the schedule departure of train. No refund on confirmed Tatkal tickets when cancelled within 24 hrs of the schedule departure of train. For contingent cancellation and waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules.

Tickut.com Service charges
Apart from the above mentioned cancellation charges, ATO service charge and payment gateway charges would not be reverted.
ATO service charges are INR 10 for Second Sitting & Sleeper class and INR 20 for AC class per transaction respectively.


Cancellation of e-tickets in case of trains cancelled:
If the train is marked as "CANCELLED" in PRS due to breaches, floods, accidents etc. full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellations can be done by the customer through Internet.

What is an E-ticket?
An E-ticket (electronic ticket) is a paper-less ticket. Instead of receiving a paper ticket, you will be sent a confirmation number through e-mail to use at the airport check-in with your valid photo ID. Using an E-ticket is very simple and completely secure. You CAN'T LOSE an E-ticket since your ticket is your confirmation number and photo identification. And in the event that you forget the confirmation number, the flight number will do the job or you can contact us for the confirmation reference number to get e-mail or e-ticket.

If I purchase an E-ticket, what do I get as proof of purchase?
On buying an E-ticket, you will be sent a confirmation for the same via e-mail. Travelers can present a copy of the same at the time of check-in along with valid photo identification (such as Passport / driver's license/PAN Card). In case, the passenger has not received confirmation mail, then he/she can get in touch with our customer support & request for the same.

Some of the screens look superseded?
We always serve fresh offers to our guest, but still you see the things dated, try to clear your browser cache.

If the FAQ's do not answer your question and you would like help from one of our advisors, please call us or Email us on given contact number.